Frequently Asked Questions

Brand

Is Glo Skin Beauty the same as Glo Minerals or Glo Therapeutics?

As of 2017 Glo Minerals and Glo Therapeutics are now under the singular brand name of Glo Skin Beauty. Glo Skin Beauty still offers the same professional-grade skincare and clean mineral makeup you know and love, but now lives under the single brand name.

Is Glo Skin Beauty vegan and cruelty free?

All of our skincare and makeup products are cruelty free, and as of 2022 all of our products will be 100% vegan.

How do I access the Canadian website?

To access our Canadian website please click here: https://canada.gloskinbeauty.com/

Discount Codes

How do I apply a coupon code?

After entering your code in the Promo Code section at checkout, click apply. Any extra characters or spaces before, in-between, or after the code, will mark the code as invalid. Please note, one code may be applied per order.

How do I get more discount codes?

We recommend staying subscribed to our emails and texts to be the first to hear when there is a promotion! To subscribe text JOIN to +1-308-708-7946

I forgot to apply my discount code, can you apply it to my order?

If you have not already used the code, our customer service team can help apply the code to your order. Please call 1-800-232-0398 and have your order number or email used to place your order ready.

Orders

Do you ship internationally?

At this time, we only ship to the US and Canada. We recommend staying subscribed to our email to hear when we expand! To access our Canadian website please click here: https://canada.gloskinbeauty.com/

I didn't receive an order confirmation email

Sometimes emails can be placed in SPAM or in your Promotions tab. We recommend checking both. If you still cannot locate your order confirmation email, we're happy to resend it to you. Please call 1-800-232-0398 and have your order number or email used to place your order ready.

How do I update the address of my order?

Please call 1-800-232-0398 and have your order number or email used to place your order ready. We'll do our best to update your address. Unfortunately, if it has already left our facility, we cannot update your shipping address.

How do I return a product?

Please email info@gloskinbeauty.com or call 1-800-232-0398 with your order number and the products you'd like to return. You can find more info on our return policy here: https://www.gloskinbeauty.com/return-policy

My order arrived with something missing/incorrect

Please email info@gloskinbeauty.com and include an image of the products you received or call 1-800-232-0398. Please include in your email, the product that is missing or incorrect, and your order number and we will do everything we can to make it right!

Product

I can't find a product I'm looking for

We have been diligently working to update our product formulas to be 100% vegan by 2022 - as a result some of our product names and packaging have changed. You can type the old product name into the search bar on the site to find that product's replacement. You can also email, call, or chat us to find what the best replacement product is for you. Visit our Transitioned Products page to see which products have changed.

The product I'm looking for is backordered

Due to global supply chain turbulence, we are experiencing longer delays in transit and manufacturing thus causing more backordered products. To get an exact estimate of when an item will be back in stock, please email info@gloskinbeauty.com or call 1-800-232-0398. We recommend staying subscribed to our emails to hear when they will be back in stock! To subscribe text JOIN to +1-308-708-7946.

I can't login, who should I contact?

We're so sorry you're having trouble logging in! If you forgot your password, you can reset your password here: https://www.gloskinbeauty.com/customer/account/forgotpassword/ If you cannot remember your user name, please email info@gloskinbeauty.com or call 1-800-232-0398 and a customer representative can help you.

How do I find the best foundation match?

We recommend taking our foundation match quiz to find products most suitable to your skin tone and type. https://www.gloskinbeauty.com/shade-finder

How do I find products for my skin type?

We recommend taking our skincare quiz to help find products most suitable to your skin type. https://www.gloskinbeauty.com/quiz

Are your products safe to use during pregnancy?

You can find our pregnancy safe skincare products here. We always recommend consulting your healthcare provider before adding any new products to your routine while pregnant.

Loyalty

Where can I access my loyalty account?

You can access your loyalty information here: https://www.gloskinbeauty.com/glo-rewards. To access your available points, you'll need to log in to your account.

How do I earn loyalty points?

A variety of activities can help you earn loyalty points - from creating an account, to following us on social, and making a purchase. You can find more information here: https://www.gloskinbeauty.com/glo-rewards

Why didn't my points from my purchases in 2020 accumulate in my account?

The Glo Squad loyalty program launched at the beginning of 2021. Only orders placed after our loyalty program launched will have earned loyalty points.

How do I redeem loyalty points?

You can redeem points for $ off your next purchase OR for free products. You can find more information here: https://www.gloskinbeauty.com/glo-rewards